Shipping & Returns

Free Standard US Ground Shipping (Lower 48)

Free Standard US Ground Shipping across the lower 48 United States is included on every order—no minimum cart threshold and no surprise heavy-parcel surcharges at checkout. Your landed product price already covers continental ground delivery so the total you see at checkout stays honest.

Order processing & transit

Most orders process and ship within 1–3 business days after payment clears (weekends and holidays excluded).
Select mill-direct hardwood items may take up to 5–10 business days to dispatch during peak smoking season.
After dispatch, packages move via standard ground carrier transit. You will receive a confirmation email when your order is placed and a second email with tracking when it ships.

Alaska, Hawaii, PO Boxes & US territories

Free Standard Ground covers the contiguous lower 48 states. For Alaska, Hawaii, PO Boxes, or US territories—especially heavy parcels such as 20–40 lb pellet bags—please contact support@timbersmokebbq.com or use our Contact page before ordering so we can confirm carrier options and any additional freight.

Tracking

Once your order ships, tracking details are emailed to the address on your order. Keep that email handy for delivery updates.

30-day unopened returns

If you need to return an unopened product in its original condition, you may request a return within 30 days of delivery. Contact support@timbersmokebbq.com or use our Contact page with your order number. Approved returns must be shipped back as instructed; refunds are issued to the original payment method after inspection.

Damaged in transit

If any bag or plank arrives damaged, tell us immediately. We are committed to a prompt replacement or refund. Email photos and your order number to support@timbersmokebbq.com—we will make it right.